Quotes are only at Allgrasses Ltd discretion. The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

  •  Any agreement made verbally is not covered by the contract unless it has been written into said contract.
  •  The agreement is made between Allgrasses Ltd and the client. the client is identified as the person who requested our quotation.
  •  Allgrasses Ltd will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client – except where the client has provided written permission that allows them to do so.
  •  The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to be bound by these terms and conditions.
  •  Please check your quotation carefully.

Scope of quoted work

The quote written by Allgrasses Ltd for the client represents the requests of the client. It is not a builders survey and we will not be held liable for any task that is not included in the written quote.

Electrical power, water and WC facilities

The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.


Irrespective of any insurance carried by Allgrasses Ltd, the customer must inform his or her insurer that building works are to be carried out on the property and satisfy himself or herself that he / she is adequately covered by insurance. Unless expressly agreed, Allgrasses Ltd are not liable for the loss of or damage to the works, materials on site or any property of the customer, unless the same is caused by negligence (as defined in the Unfair Contract Terms Act 1977) of, or breach of contract by us.


In the event of cancellation by the client, the client agrees to notify Allgrasses Ltd in writing or by email 28 days before the project start date. In the event that Allgrasses Ltd is not notified of the cancellation within this time frame, the client agrees to pay all of Allgrasses Ltd administration, lost work and scheduling costs amounting to not less than 15% of the total project cost.

If the customer elects to cancel our services after we have begun work the customer agrees to pay all of Allgrasses Ltd administration, materials re-stocking, lost work and scheduling costs in addition to any part of the work that has already been undertaken, amounting to not less than 50% of the total project cost. A charge will also be made for materials that have already been purchased for a specific job, and in such cases these materials will be left at the customer’s premises. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 2 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.


All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. Allgrasses Ltd is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows Allgrasses Ltd to use these at their own risk.

Changes to your quote

Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However, the quote will not be amended without consultation with the client.

Completion timescales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will still remain the same.

Validity period of quotes

Quotes are valid for 28 days from issue.

Planning Permission

Planning permission is strictly a matter for the customer and although we will not knowingly erect a fence in contravention of planning law, we cannot be held responsible for your non-compliance.
Planning permission is covered under the Town & Country Planning General Development Order 1977 and states that any fence over 2m high or in excess of 1m in height when adjacent to a public road used by vehicles needs planning permission.

If in doubt we would advise you to check with your Local Council before acceptance of our quote, as Councils can, and do, interpret the legislation differently

It is the responsibility of the client:

  •  To remove valuable and/or fragile items from working areas.
  •  You are required to notify us before the commencement of works to advise and identify underground telephone cables, power cables, water, gas, drainage or sewage. 
  •  We ask that you liaise with the owners of adjacent property so that we may be allowed to access both sides of the fence for installation,
  •  We cannot get involved in disputes over boundaries, or advise on boundary matters. If, during the course of an installation, a dispute serves to materially delay progress, Allgrasses Ltd reserves the right to levy an additional charge for lost time at the then prevailing standard rate.

Assistance can be provided with the repositioning and/or removal of bulky items. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.

In the event of breakage or damage to the property Allgrasses Ltd will notify the client immediately and set out steps to remedy the situation.

Additional work

We are usually happy to do favours for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not written into the quote, including loss or damage to persons or property.

Precautions – painting work

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.

Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

Payment of quoted and fixed price work

The client agrees to pay the invoice for work a maximum of 5 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of Allgrasses Ltd until payment of the final invoice by the client to Allgrasses Ltd. In the event of dispute, the client agrees to allow access to the property to a representative of Allgrasses Ltd to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals, however, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by Allgrasses Ltd, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.


  •  A 50% deposit is required ten working days prior to commencement of the works 
  •  All deposits must be made by Bank Transfer unless agreed by Allgrasses Ltd
  •  Deposits are refundable at the sole discretion of Allgrasses Ltd subject to the conditions laid out with these terms.
  •  The acceptance of a deposit or the request to begin the project by email confirmation or electronically signifies a full acceptance and commitment to be bound by the Terms and Conditions.

Completion of the project

If Allgrasses Ltd deem it necessary, the client must make themselves available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and the balance of payment in full is due.

Damages and sub-standard workmanship

Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow Allgrasses Ltd to effect a remedy using our own trades people and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify us in writing within 24 hours of an alleged breakage or damage caused by our employees.

Termination of the contract by Allgrasses Ltd

Allgrasses Ltd will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or trades people and reserve the right to terminate the project at any time in this event. Neither Allgrasses Ltd nor any of its affiliates or agents shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of our inability to complete the work specified or by invoking this clause.

Allgrasses Ltd Company registered in England Co. No. 1215117